Where is my order?

When you package is shipped out, you are automatically sent a confirmation email with your tracking information provided to the email address provided at time of purchase. If you cannot find your tracking information try to check your Spam folder or email us at: Mat@MatsBeardBar.com

What type of protection do I have on my package?

Marked As Delivered (Stolen)

• Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered 
• Orders over $100 USD require a police report

Stuck In Transit (Lost)

• Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
• Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged

• File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

How do I file a shipping issue for my lost, stolen or damaged order?

Please email us at: Mat@MatsBeardBar.com

(please include the order number, original email and current shipping address.)